Pool Rules & FAQs

We offer a make-up week. This make-up week usually falls at the end of a session. 

In the event you or your swimmer needs to miss a class due to vacation/illness/appointment/work conflict/etc, please log your absence in the Swimmer Portal on the day of your absence. The portal will not allow you to log an absence after the fact. 

By logging your absence, this not only notifies our instructors and allows them to properly prepare but also makes you eligible to attend our Make-Up Week. Make-Up Week is an opportunity for those who have missed (and logged) a class to come at the end of the regularly scheduled session for ONE make-up class. 

If you've missed (and logged) more than three classes due to extenuating circumstances, you MAY be eligible for additional make-up classes but it is not guaranteed and is subject to availability.

Yes we have a registration fee - $35 per child or $70 per family. Payments and registration will go through JackRabbit our online software. Thus, when registering please add your credit card information. The registration fee is charged when you first enroll in the program and the first participating session of each following calendar year.

You may register by week 3 and the fees will be prorated.

Yes, we offer a discount off your 3rd, 4th, 5th or more children! Reach out to us, to learn more about this promotion.

For the Norfolk Outdoor Pool:

• Enter the pool deck through the gate on the left of the garage at the top of the driveway.
• Use the restroom before entering the pool deck. A portable potty is on the right side of the driveway. 

• Towel 
• Swimsuit 
• Swim diaper for children who are not potty trained
• Optional: Goggles with two straps in the back to prevent slipping (We do not encourage the use of goggles until your child can comfortably open their eyes under water. This is an important part of the learning process. If goggles are medically necessary please inform your child’s instructor.)

More details on our Covid protocols can be found here.

Once your child has completed a 5 day quarantine and is not showing any symptoms.  

No.  We provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently.

Yes – our philosophy is to have the same instructor each week as this is the best for your child’s learning. Whilst we do endeavour to maintain the same instructor, the reality is that there are also times when instructors do change.  We work hard to ensure that the delivery of our lessons are consistent, so the learning to your child is not compromised in these instances.

We take children from the age of 9 months.

Yes. The outdoor pool is heated to 90 degrees. 

We teach lessons at both indoor and outdoor pools. The Columbia pool is an outdoor salt water pool which is heated to 90 degrees. The Rec Centers area all indoors and heated. 

100%! For Katie, special needs kids are her passion and everything we do, we do for them. Please fill in the special needs form so that we can best assist you.

You may cancel up to 14 days prior to the start date of the session without being charged. However, if a cancellation is requested between 13 and 7 days prior to the session start date, a 50% tuition refund will be provided. The registration fee is not refundable. We are unable to provide a refund for any classes after this window. 

All lessons are weather permitting. At Katie's Kickers outdoor/indoor facilities, we do swim in the rain, but not in dangerous conditions. We will only cancel for lightning, thunder (Rec Centers), hard persistent rain and temperatures in the lower than 40 degrees.  In the event of inclement weather, the outdoor pool may be shut down as it is an outdoor facility. We are unable to provide makeups in this scenario as there is not another facility available (similar to if a soccer field is rained out). We will notify you via email and text if a class needs to be cancelled due to weather. We do our best to cancel in 30 minute increments.

Student(s) must be up to date on current immunization shots as required by VA state schools including but not limited to Diphtheria, Tetanus, & Pertussis (DTaP, DTP, or Tdap), Haemophilus Influenzae Type b (Hib) Vaccine, Hepatitis B Vaccine, Measles, Mumps, & Rubella (MMR) Vaccine, Pneumococcal (PCV) Vaccine, Polio Vaccine, Rotavirus, and Varicella (Chickenpox) Vaccine. While the Influenza vaccination is not required, it would be appreciated. 

Online payments via mastercard or visa can be made using our online registration system called Jackrabbit. No refunds can be given once cards are processed.

Katie's Kickers processes payments through the online registration system but also accepts cash and checks. Contact us before the session starts or before your card is charged to receive a 5% discount for cash or check payments.

Large group lessons are inexpensive, but with lesser opportunities for the child to get individualized instruction, large group lessons are not truly conducive to learning and instruction for young children.

To avoid an upset stomach we recommend that children avoid eating berries, dairy, citrus and tomatoes 30 minutes before their swim lesson.